Customs Operations Process Manager - DGF Canada (1 Year Contract)

Customs Operations Process Manager, Canada

As the Customs Operations Process Manager, Canada, you will lead the CA Customs Operations Processing Centers and Field Operations Teams. You will provide input to and lead the implementation of functional strategy to provide preparation and clearance of documentation through the relevant authorities. You will drive the productivity of the operations team by ensuring delivery of high service quality. You will guide and advise customers on Customs operations and regulations in line with business strategy and objectives, corporate guidelines, and policies.

Key Responsibilities / Tasks:

1. Lead CA Customs operations strategy at country level in line with business strategy and requirements, corporate guidelines, and policies and in alignment with the Head of Customs, Canada.
2. Establish and implement strategies that have short to long-term (1-5 years) impact on business results in alignment with global and functional objectives.
3. Develop business processes to organize and monitor customs operations to optimize service and performance.
4. Be seen as a thought leader for ad-hoc operational questions with regards to accounts which are being serviced.
5. Define business process plans to monitor operational performance as against set targets, provide feedback and develop improvement plan, when required.
6. Build and develop and maintain relations with other internal functions such as Airfreight and Ocean Freight operational heads, sales, customer service, etc. and global services centers, as required.
7. Lead achievement of high standards of operational quality throughout customs operations, data quality and support functions at country level.
8. Provide expert and high-level advice on complex issues, benchmark, approve and introduce best practices and quality standards for Customs focusing on increasing effectiveness and efficiency.
9. Work with customers on key process improvement initiatives to drive enhanced performance and profitability.
10. Support the Head of Customs, Canada with the P/L performance of processing centers and Global Service Centers.
11. Oversee Key Performance Indicators (KPIs) performance, attainment to target and corrective actions/continuous improvement plans.

Key Requirements and Skills:

1. 8+ years Operational Experience within the Customs brokerage, logistics, transportation, industry.
2. Cargowise Operational experience with CCO certification or higher.
3. Proven track record of people management, coaching, talent development, and leadership.
4. Ability to develop and maintain exceptional relationships with customers (internal and external).
5. Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness.
6. Certified Customs Specialist (CCS) designation for Canada required.
7. Advanced Excel skills required.