Customs Brokerage Supervisor

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

To support the customs brokerage manager in the smooth running of the department within the branch (ie) the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture. To stay in adherence to the company’s policy, procedures and business code of conduct.

Administration and Personnel Management

• Identify with manager, develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Support the manager where needed:
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations, Compliance and Customs Expertise

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
• ECS report (weekly)
• Customs import stat1 (daily)
• Support the manager in the following areas:
• Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations
• Monitor undischarged Transit forms
• Monitor duty deferment usage and levels
• Monitor license/visa applications
• Ensure all documentation present for archiving purposes
• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Finance & Sales

• Follow up the customs guarantee for various operations
• Follow up refunds with customs authorities
• Follow AR report – review, delegate, chase
• Ensure every account has a credit limit and check for credit extension when needed
• Department P&L – review, identify, plan
• Support the manager and or the sales department where needed:
• Make 5 calls per week – Retention/Sales
• Ensure all new business is transitioned correctly
• Report all calls - sales and retention activities in CRM
• Issuance of customs proposal

Systems

• Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
• Be open to implementing new system changes and enhancements with your team.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your team.
• Audit of files in accordance to AEO
• Management of customs system
• Send client report requests through the available database (expo request, expo reporting)

Qualifications

• Degree or equivalent
• Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level
• Has completed country specific certification in Customs brokerage if available
• Hands-on knowledge of Customs clearance function
• Strong interpersonal and communication skills
• Ability to articulate clearly through written and oral communication and presentations
• Ability to relate to clients, service providers and employees at all levels
• Understanding of data and reports or outputs used from data
• PC skills including word processing and spreadsheet applications
• Hands-on user skills with Expeditors’ applications as needed

Additional Information

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program