Customer Support Specialist - USA, REMOTE)

Chromatography, the science of separation, affects the lives of almost everyone. Phenomenex’s chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists improve global health and well-being, including award-winning liquid chromatography, gas chromatography, and sample preparation products. Be part of our global success, centered on a commitment to developing novel analytical chemistry solutions, unique marketing, and exceptional customer service and support.

Phenomenex is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

What we’ll get you doing:

1. Respond to incoming inquiries (including internet chats, phone calls, web inquiries, and emails) by providing product recommendations, troubleshooting support, preparing quotes, and assisting with orders.
2. Collaborate with the Technical Product Support Team and Sales Team to provide product support for separation science-related products and services through customer-initiated inquiries and necessary follow-ups.
3. Assist customers with product information, recommendations, application searches, and preliminary method development.
4. Utilize CRM, ERP, ticketing, and chat software to document interactions and provide support appropriately.
5. Work to meet global and regional sales revenue goals and associated KPIs.
6. Provide world-class customer service to maintain high satisfaction ratings and foster strong relationships with both new and existing customers.
7. Perform other job-related duties that may arise, as requested by customers and/or management.

The essential requirements of the role include:

1. Bachelor’s Degree in a Life Science such as Chemistry or Biology, etc. required.
2. One year of Sales experience or Customer Service experience.
3. 1 year of exposure to chromatography and/or sample preparation.
4. A strong desire to cooperate in a teamwork environment.
5. Experience with Microsoft Office and database management.
6. Ability to quickly master new software.
7. Strong organizational skills and the ability to multi-task.

It would be a plus if you also possess previous experience in:

At Phenomenex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Phenomenex can provide.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.