Customer Support Specialist - Fully Remote

Job Title: Customer Support Specialist

Location: Remote – Ontario, Alberta, Manitoba, Saskatchewan, British Columbia

Type: Full-Time

Organization Overview:

AO Globe Life seeks a highly professional and results-oriented Customer Support Specialist to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.

Responsibilities:

• Provide expert client support via multiple communication channels.
• Efficiently resolve client inquiries and concerns in accordance with company standards.
• Maintain accurate and comprehensive client records and documentation.
• Adhere strictly to all company policies, procedures, and regulatory guidelines.
• Contribute to process improvement initiatives through constructive feedback and proactive participation.
• Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

• Remote work arrangement (Work From Home).
• Comprehensive training and professional development programs.
• Competitive weekly compensation package commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Opportunities for professional growth and career advancement within the organization.

Qualifications:

• Demonstrated experience in a client service role.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• Proficiency in relevant software applications for customer relationship management and communication.
• Strong analytical and problem-solving abilities to address client needs effectively.
• Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
• Willingness to obtain the HLLQP License; comprehensive support will be provided.
• Must be a resident of Canada.

Application Process:

Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.

AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.