Customer Support Specialist

Location: Kelowna, BC (remote) or Ottawa, ON (Hybrid)

At Fullscript, we're not just changing healthcare—we're redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place.

Come build a healthier future with us. Let's make healthcare whole.

THIS IS MORE THAN A JOB—IT'S A CHANCE TO MAKE A DIFFERENCE.

You love helping people. You're energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one. Whether it's guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscript's platform, you bring a personal touch to every experience.

You're curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matters—where you can connect, grow, and make an impact every day.

What You'll Do

1. Be the voice of Fullscript—deliver friendly, clear, and effective support to customers.
2. Solve problems with care—understand customer needs and provide solutions that build trust and confidence.
3. Stay ahead of the game—continuously learn, adapt, and bring fresh ideas to enhance the support experience.
4. Embrace technology—use modern tools to streamline communication and improve efficiency.

What Makes You a Great Fit

1. You love helping people. Exceptional service isn't just a skill—it's who you are.
2. You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective.
3. You're detail-oriented. You notice the small things that make a big impact.
4. You're adaptable. Change excites you, and you're always ready to take on new challenges.
5. You're a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.

Bonus Points If You

1. Have experience with Zendesk or other SaaS tools.
2. Are tech-curious and love learning new systems.
3. Have an interest in integrative health and wellness.

What You Get

1. Flexible PTO—because work-life balance matters.
2. RRSP program & stock options—invest in your future.
3. Premium benefits package—including $2K for paramedical services like mental health and naturopathy.
4. Discounts on Fullscript's wellness catalog—for you, your family, and friends.
5. Training & learning opportunities—we invest in your growth.
6. Hybrid work flexibility—your office, your way.

This job is open to Kelowna, BC & Ottawa, ON and surrounding cities only.

READY TO JOIN US?

This is your opportunity to be part of something bigger. If you're passionate about helping people, growing your skills, and making an impact, we want to hear from you.

Apply now. Let's build the future of healthcare—together.

Fullscript is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodations are available on request—email accommodations@fullscript.com for support.

Before joining the team, all candidates who receive and accept an offer will complete a background check.

More about us: www.fullscript.com | www.rupahealth.com | Follow us on social media

IN THE NEWS: Fullscript acquires Rupa Health.