Customer Support & Sales - Work From Home!

Customer Service & Sales Representative (Remote – Nova Scotia or New Brunswick)

Full-Time | Work from Home | Bilingual (English / French) – $19.00 / hr

Are you confident, energetic, and ready to thrive in a fast-paced customer service and sales environment? We're looking for Customer Service Representatives in Nova Scotia or New Brunswick to support inbound customer service and consultative sales calls for globally recognized brands.

This is a remote position, and we provide all the equipment you need to succeed from the comfort of your home.

Why You'll Love This Role

1. 19.00 / hour for bilingual (English / French) representatives
2. Health, dental, and vision insurance
3. Paid time off accrual
4. Five weeks of paid training
5. Opportunities for growth and advancement
6. A supportive team environment with work-from-home and onsite support
7. Work that matters — you'll help people and build genuine connections

What You'll Do

1. Answer inbound customer service and sales calls professionally and enthusiastically
2. Understand customer needs and offer appropriate products and services
3. Navigate multiple systems and complete account management tasks accurately
4. Resolve issues and ensure customer satisfaction on the first call
5. Follow scripts, policies, and procedures while adapting to each customer's needs
6. Maintain confidentiality of personal and sensitive information
7. Participate in training and stay up to date with system and product updates
8. Collaborate with your team and contribute to a respectful, inclusive work environment

What We're Looking For

Required:

1. Must be 18+ years old
2. Must live in Nova Scotia or New Brunswick
3. High school diploma or equivalent
4. Wired, high-speed internet (minimum download speed: 20 Mbps)
5. Ability to work full-time (36–40 hours / week) and during training hours
6. Strong written and verbal communication skills
7. Comfortable with typing (20+ WPM), multitasking, and navigating computer systems
8. Customer-focused, reliable, and self-motivated
9. Able to pass a background check

Preferred:

1. Previous experience in sales, call centers, or customer service
2. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
3. Aptitude for conflict resolution, problem-solving, and handling objections