Customer Support Representative

Prodigy Education, a global leader in game-based learning, is on a mission to make every student in the world love learning. We believe learning should be as fun as playing a video game. This is central to our educational philosophy, because when you love what you do, you do it better. Visit www.prodigygame.com to learn more.

With Prodigy, kids practice standards-aligned skills in Math and English as they play our fun, adaptive learning games. All with teacher and parent tools to support their learning in class and at home.

As a Customer Support Representative you are responsible for responding to any and all customer support inquiries sent in to us via ticket, phone or chat. Agents are responsible for keeping support requests related to memberships, informational support and technical support at a manageable volume.

As part of the Customer Support department you may be required to work flexible hours based on the needs of the business. Prodigy Game reserves the right to change these hours with appropriate written notice.

Hiring Currently for Shift(s):

Monday - Friday: 9:00 a.m to 5:00 p.m.

Your Impact

• To foster & repair relationships with our stakeholders
• You will create memorable and engaging experiences that strengthen trust, and build a bond to encourage the love of learning
• You will be a champion of creating customer happiness and satisfaction
• Respond to various customer requests like Payment inquiries, Memberships and Account management via ticket, phone, and live chat (Zendesk)

About You

• You bring 3-4+ years of Customer Service experience preferably from either Education, Tech Support, Gaming, Telecommunications or the E-commerce sector
• Communicator: You speak and write well to help customers effectively and efficiently
• People person: You enjoy interacting with and lending people a helping hand
• Perfectionist: You notice and address the little things that make customers happy
• Problem Solver: You love a puzzle and won’t quit until it’s solved
• Scholar: You thrive while learning new things and want to grow your skills along with the company
• Be part of a mission-driven organization dedicated to helping every student in the world love learning! At Prodigy Education, your work positively impacts the lives of millions of students and teachers worldwide.
• Join a company which empowers a Growth Mindset among its team members, so you grow as we do. You’ll also work on award-winning products which harness the magic of math and power of language for students in grades 1st-8th.
• We understand that a thriving team is at the core of our success. So, on top of an inspirational mission and rewarding work, our Total Rewards Program reflects our commitment to your financial, physical, and mental well-being.
• It’s not just about the work though; it's about the culture. As the Toronto Star reports in a recent feature on Prodigy: "Prodigy’s secret sauce is that it sees its corporate culture as something that is built slowly from the ground up and is always evolving.” Check it outhere .
• #LI-Hybrid, #LI-SM1

How to Apply

• Provide in depth answers to all questions that are asked
• To confirm you pay close attention to detail, please respond with a cover letter indicating why you are interested in pursuing a Customer Support role and open with the phrase "Purple Monkey"

Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of Prodigy Education. If you feel like you don’t have all the qualifications for this position and are willing to use your initiative to learn the rest, we’d still love for you to apply!

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Prodigy Education will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us at jobs@prodigygame.com, and we will work with you to meet your needs.