Customer Support Associate

Randstad is seeking a highly motivated and friendly Customer Service Representative to be a part of a team and help clients with their inquiries via phone and email, resolve issues, and ensure customers have a positive experience with the products and/or services.

You’ll be one of the faces in the customer service team, offering support and troubleshooting assistance for automation solutions. This role is ideal for someone with a solid foundation in customer service (around 2 years of experience) who’s eager to grow and develop in the exciting automation field.

If you're passionate about customer service, we have the job for you!

Advantages

• Monday-Friday 8am-5pm
• Hybrid Office structure (3 days in office, 2 from home)
• Mississauga Location, easy to commute to
• Paid Company wide shut down from Christmas Eve-Jan 2nd
• Opportunity for growth and advancement within the company.
• Collaborative and supportive team environment.

Responsibilities

• Provide prompt, courteous, and effective support to customers via phone, email, and live chat.
• Address customer inquiries regarding products, services, and orders in a clear and professional manner.
• Resolve customer complaints and issues with a solutions-oriented approach, ensuring customer satisfaction.
• Collaborate with internal teams (sales, technical support, and operations) to provide timely and accurate information.
• Track customer interactions and ensure all communication is documented in the system.
• Assist customers with product setup, troubleshooting, and general inquiries.
• Process orders, returns, and exchanges accurately and efficiently.
• Help customers understand the features and benefits of our products and services to enhance their experience.
• Identify opportunities to improve customer service processes and share feedback with management.

Qualifications

• Minimum of 2 years of experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• French Bilingualism is not necessary but is an asset.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Positive attitude and team-oriented approach.

Summary

If you are passionate about customer service and eager to contribute to an innovative and fast-paced industry, we would love to hear from you—apply now by applying to this ad!

Please note that we appreciate ALL submissions, but only those who are qualified for the position and have relevant experience may be contacted.