Customer Success Manager - SAP Academy for Customer Success -Toronto (Hybrid)

Customer Success Manager - SAP Academy for Customer Success - Toronto (Hybrid)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.

Who you’ll become

The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle and is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio.

As a S-CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing SCSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

S-CSM focus areas:

• SAP Business and Technology Platform (BTP) – Knowledge in database and data management, analytics, application development and integration, intelligent technologies and AI.
• SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service and marketing processes.
• SAP Digital Supply Chain (DSC) - Knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management.
• SAP SuccessFactors (HCM) - Knowledge of core HR and payroll, talent management, employee experience management, HR analytics and workforce planning.
• SAP Intelligent Spend and Business Network (ISBN) - Knowledge of Purchase to Pay process, procurement, subcontracting, supplier network, and supplier portal.
• SAP Signavio - Knowledge of Business Process Management/Business Process Automation applications.

What you’ll bring:

• 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management.
• Strong communication skills including fluency in English and local language.
• Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.
• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
• Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

About SAP Academy for Customer Success:

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP has evolved to become a market leader in end-to-end business application software and related services.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.