Customer Success Manager (GTA)

Customer Success Manager
AI Technology (Manufacturing)
GTA or Alberta (with WFH flexibility)
Salary- $95,000 - $120,000 + benefits
Full-time

About the Role:
Our client, a growing AI powered technology provider in the manufacturing sector, is seeking a highly skilled and dynamic Customer Success Manager to join their trajectory in helping operational excellence in the manufacturing sector. The ideal candidate will have a passion for technology, strong relationship-building skills, and the ability to facilitate customer adoption and retention of SaaS-based AI and IoT solutions.

Key Responsibilities:

1. The Customer Success Manager takes an essential responsibility of building and maintaining strong, long-lasting relationships with clients in the manufacturing space to ensure their success with our AI-powered solutions.
2. Lead onboarding sessions and provide training for new customers, providing needed support and resources that they may understand the value and functionality of our solutions and maximize benefits.
3. Develop and execute customer success plans, tailored to each client’s unique needs, goals, and challenges, to ensure they are achieving maximum value from our products.
4. Serve as the voice of the customer within the company, ensuring customer feedback is integrated into future product development and business strategies.
5. Collaborate with sales teams in understanding customer needs and identifying renewal requirements and upsell opportunities.
6. Track and report on customer success metrics, including product adoption, customer satisfaction, and retention rates.

Qualifications:

1. 3+ years in customer success, account management, or related roles, preferably in AI, IoT.
2. Prior experience in a SaaS company serving enterprise-level clients.
3. Familiarity with the manufacturing sector and how AI or IoT technologies can drive efficiencies and innovations in this space.
4. Technically savvy with strong understanding of AI, IoT, and SaaS technologies, including implementation and support.
5. Exceptional verbal and written communication skills, with the ability to lead compelling product demonstrations and facilitate engaging training sessions.
6. Demonstrated success in building and maintaining strong customer relationships at all levels.
7. Proactive approach to identifying problems and finding innovative solutions that meet customer needs.
8. Comfortable working with data to analyze customer usage patterns and identify trends or areas for improvement.

Preferred Qualifications:

1. Experience with AI or IoT solutions for manufacturing.
2. Proficiency with various customer success management tools and CRM systems.

Benefits:

1. Competitive base salary and performance-based bonuses.
2. Comprehensive health and wellness benefits.
3. Opportunities for growth within a fast-paced, innovative company.
4. This role can be based in either the GTA or Alberta region with a hybrid working arrangement.

If you're passionate about AI and IoT technologies and want to help transform the manufacturing industry, we'd love to hear from you! Apply now and be in the driver's seat of customer success through cutting-edge technology.