Company
Adoc Talent Management is seeking a Customer Success Manager for its client, a growing company whose mission is to help the aviation industry become more sustainable through digital technology.
For over 10 years, this software company has been developing an eco-flight solution (SaaS) designed to optimize fuel consumption and reduce CO2 emissions. Relying on Big Data, Artificial Intelligence and Machine Learning algorithms, the software automatically analyzes the data available in aircraft black boxes.
The company is currently hiring a Customer Success Manager to support their growth in Americas.
Job
As part of the Customer Success team, you'll be in charge of a portfolio of customers and will act as a trusted advisor to them.
You'll work jointly with their customers to develop success plans to ensure they achieve their objectives while having a great experience with their solutions and identifying opportunities for further success.
Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), organization (project management, change management) and customer relationships (trusted advisor with interactions at all levels).
Missions
Profile
As a Customer Success Manager, you will be comfortable in an environment that requires a high level of autonomy and to manage projects working both with customers and internal teams.