Customer Success Manager

Customer Success Manager
Location: Sydney, NS
Term: Permanent, Full Time (40 hours per week), Days
Anticipated Start Date: ASAP
Type: In-Office Only

Are you passionate about creating outstanding customer experiences and building strong, long-term relationships? At 45Drives, we’re looking for a Customer Success Manager who combines empathy, strategic thinking, and a proactive approach to ensure our customers feel welcomed, supported, and valued every step of the way.

Why Join 45Drives?

• Customer-Centered Impact: Be part of a team that’s redefining customer success in the data storage industry.
• Innovative Culture: Work in an environment that values open communication, teamwork, and a commitment to helping customers succeed.
• Competitive Compensation: Comprehensive benefits package including medical, dental, and a pension plan.
• Cape Breton Lifestyle: Enjoy the perks of living and working in a friendly, beautiful community with quick commutes and plenty of nature to explore.

About 45Drives

We create big, strong, fast storage solutions that allow our customers to manage their storage needs and scale as they grow—all at a fraction of the cost of legacy enterprise storage or cloud. We are 'new enterprise,' providing enterprise-level solutions under an open-platform/open-source model.

About the Opportunity

As the Customer Success Manager at 45Drives, you’ll be the key advocate for our customers, ensuring they have an exceptional experience with our products and services. You’ll guide them through their journey, from onboarding to ongoing support, building strong relationships based on trust and understanding.

Key Responsibilities

• Ensure each customer’s journey is positive, productive, and tailored to their needs.
• Provide a warm, guided onboarding experience to make first interactions easy and enjoyable.
• Build strong relationships by addressing customer needs and positioning solutions effectively.
• Proactively engage customers to resolve issues and advocate on their behalf.
• Facilitate smooth handoffs to Account Managers and coordinate regional meetings.
• Drive renewals, reduce churn, and identify upsell opportunities.

Who You Are

You’re a people-oriented professional with a passion for relationship-building and a strong strategic mindset. You thrive in a fast-paced environment and understand the value of proactive communication and a customer-centric approach.

Benefits

At 45Drives, we believe in rewarding hard work and dedication. Besides a total compensation package ranging between $41,375 and $81,236 (for 40 hours per week and dependent on your experience level), you'll also enjoy the following benefits:

• Comprehensive Health Care Plan and Retirement Savings Plan: Medical, Dental, Life Insurance, Group Insurance, and an employer-matched Registered Retirement Savings Plan after six months of employment.
• Wellness Initiatives: Enjoy access to a cost-shared YMCA membership after three months.
• Vacation: Start with two weeks of vacation, increasing to three weeks after three years and four weeks after five years.
• Social Events: Participate in exciting social gatherings such as holiday parties and weekly team lunches.
• Rewards & Recognition: Celebrate achievements with programs like Performer of the Month and other recognition initiatives.
• Immigration Support: Protocase proudly supports many employees with their immigration applications.
• Lifestyle of Cape Breton, Nova Scotia: Experience breathtaking hiking trails, stunning beaches, and a vibrant community.

What do our team members have to say?

"45Drives gives me the freedom to develop genuine connections with customers and ensure they’re set up for success every step of the way."

"It feels like my opinion actually matters when issues or ideas are brought up. My direct supervisor has always been there for help and guidance along the way."

"Other companies tell down the chain, whereas we have a listen upwards mentality. We don’t have Managers and Directors, we have true Leaders who not only want the organization and customers to excel, but all of our employees too."

Take the next step in your career and join a company that values your expertise and commitment to customer success.