Customer Success Manager

PolyUnity is a healthcare technology company committed to improving healthcare. We are purpose-driven innovators on a mission and we’re looking for curious individuals to join us on our journey! Are you interested in building something awesome that helps people and having fun while doing it?

We are looking for a Customer Success Manager to join our team. The successful candidate will be responsible for managing PolyUnity’s customer success department. You will work with our valued client healthcare organizations to onboard and scale PolyUnity’s solutions to deliver value and improve patient outcomes.

The Customer Success Manager will play a critical role in developing and managing PolyUnity’s customer success function. This individual will be responsible for developing a comprehensive solution onboarding playbook, creating standardized workflow processes, conducting technical and data analysis, and overseeing the customer success team to ensure exceptional client experiences. The ideal candidate will have extensive experience in customer success and a strong background in the healthcare industry.

Job Details

• Team: Customer Success (Business Development)
• Reporting to: President
• Location: St. John’s, NL
• Role Type: Full-Time, Permanent
• Hours: Monday – Friday, 8:30 AM – 4:30 PM, with flextime
• Work Model: In-office
• Target Start Date: Sept 2nd, 2024

Follow the application link to learn more: Application Link