Customer Success Manager

Must be located in Toronto, Ontario, Canada

Join Our Team as a Customer Success Manager at Skilljar!

Skilljar is excited to welcome a Customer Success Manager to our dynamic support team in Toronto, Canada, through an Employer of Record. We are looking for a highly motivated individual with excellent time management skills to effectively manage a diverse portfolio of clients.

The ideal candidate will demonstrate a strong ability to grasp technical concepts, effectively navigating our platform's features and functionalities. Crucially, they will adeptly transform these features into tangible business outcomes for our clients. As a Customer Success Manager, you will play a pivotal role in delivering value throughout the entire customer journey, encompassing implementation, post-launch, and the renewal process.

We are offering an outstanding opportunity to join a startup that has already established trust with many Fortune 1000 and mid-market clients. If you have a proactive attitude and are motivated to create a substantial impact, we would love to hear from you!

What You’ll Do:

1. Understand Customer education strategies and Skilljar products and how those strategies can help customers achieve their key business outcomes.
2. Develop clear and organized success plans and risk action plans that are in line with our customers' business goals and Skilljar's objectives for customer retention, growth, and satisfaction.
3. Manage all customer relationships across an entire book of business ranging from Executive Sponsors to Program Owners and Admins.
4. Consult on how to optimize a customer setup and usage of Skilljar in alignment with their key goals and objectives.
5. Ensure high attention to detail and responsiveness towards all customers in book of business. Be well organized in keeping customer SFDC records up to date and latest business and partnership details.
6. Other duties and responsibilities as assigned.

What You’ll Bring:

1. 3-4 years in a customer success or account management role required, preferably in a SaaS environment.
2. Proven track record or interaction with and driving projects at C-level, VP, and Director client levels, collaborating with customers, and setting and managing expectations, required.
3. Manage the customer and drive value at all stages of the customer journey from implementation to post launch and into the renewal process, required.

Base Pay Philosophy:

We collaborate with Remote to promote salary range transparency throughout the hiring process. This helps us not only meet regulatory requirements, but also prioritize pay equity and diversity, equity, inclusion, and belonging (DEIB) during recruitment. The base salary mentioned below is just one aspect of the comprehensive rewards package for this position.

Toronto, Canada: CAD $79,600 - CAD $97,500

The salary range for this position will be determined based on factors such as experience, education, relevant abilities, and internal equity.

Benefits

• Health Coverage
• Flexible Time Off & Paid Holidays
• Tech Reimbursement
• 401k Plan