Customer Success Manager

Employer Industry: Event Technology Solutions

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Collaborative work environment focused on communication and trust
3. Chance to make a positive impact on customer satisfaction and retention
4. Engage with a diverse range of customers across multiple industries
5. Contribute to innovative projects that shape the future of the events industry

What to Expect (Job Responsibilities):

1. Serve as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
2. Oversee renewal, upsell, and expansion processes, including contract negotiations
3. Develop and implement account plans to support targeted growth and forecast quarterly targets
4. Onboard new customers and guide them through event success on the platform
5. Collaborate with internal teams to address customer needs and enhance their experience

What is Required (Qualifications):

1. 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization
2. Proven experience in managing the renewal process and conducting negotiations
3. Strong written and verbal communication skills, with a focus on customer interactions
4. Highly organized and detail-oriented, capable of managing multiple priorities
5. Ability to build trust and rapport within the customer success team and across the organization

How to Stand Out (Preferred Qualifications):

1. Experience managing a diverse range of customer use cases within a SaaS environment
2. Proven track record of meeting quarterly goals and team metrics
3. Strong interest in the events industry and commitment to customer satisfaction
4. Excellent cross-team coordination and project management skills