Customer Success Manager

Planned is an event management platform that helps companies streamline their meetings & events booking process. We make it easy for anyone to plan successful events while giving finance teams the visibility and control they need to maximize their budget. Planned already works with over 200 companies across North America, such as; PwC, L'Oréal, Google, Samsung & Airbnb.

We're on a mission to disrupt a $500+ billion industry. To achieve that, we want to work with brilliant minds and natural leaders who are driven to out-think, out-plan, and outperform the competition. We tackle every business decision with enthusiasm, and we love the work that we do!

The Customer Success Manager (Event Manager) operates as a member of the customer success team and is primarily responsible for the sourcing, planning and coordination of our client events. They are responsible for delivering successful events to completion while ensuring a consistent and high value customer experience.

Your Role

• Act as an industry expert and coach clients through their event planning process
• Ensure a seamless experience and bridge gaps between the tech and the customer experience
• Receive client event briefs and determine best vendor options
• Handle event logistics, budgeting, and invoicing
• Coordinate and negotiate with event vendors
• Develop a long-term relationship with corporate clients

About You

• Experience in the event-planning industry with emphasis on corporate events AND/OR experience in customer success teams in a startup space
• The successful candidate is intelligent, self-confident, influential, and effective when interacting with others
• A go-getter - will have the ability to perform in fast-paced, evolving start-up environment
• Has an entrepreneurial spirit and takes initiative
• Excellent communication in English (written and spoken)
• Bonus: excellent communication in French (written and spoken)

What We Offer

• Culture of high performance, strong talent density and in-person collaboration
• Unlimited PTO
• Competitive base pay
• All the tools and gear you need to be successful (Macbook, screens, mouse, keyboard, ChatGPT, etc.)
• Health, dental, vision insurance
• Bus pass subsidy or indoor parking
• Stocked up snack bar & lunches in office 2x per week
• Dog-friendly office
• Relocation support, if needed