Customer Success Manager

Who we are

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services.

What you’ll do

• Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts.
• Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction.
• Develop individual success plans to ensure Mambu adoption, expansion, and advocacy for each of your customers.
• Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
• Work with product management to surface customer requests and help translate customer feedback into product requirements.

What you’ll bring

• Extensive experience in a SaaS business, or within the FinTech sector, specifically in the roles of Customer Success Manager (CSM).
• Recent experience in a business based on Software-as-a-Service (SaaS) products and services.
• Proven record of successfully managing long-term relationships with accounts at all organisational levels (C level, IT, Operational).
• Consistent track record of achieving targets and goals.
• Proven ability to work across geographic and cultural boundaries, with complex customers involving multiple stakeholders and potential partners/affiliates in the ecosystem.

What you’ll get

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

• Competitive Base Salary.
• Company Equity for All.
• Learning and Development Opportunities.
• Hybrid/Remote Working (Location Dependant).
• 30 Day Working Abroad.
• 4 week Paid Sabbatical after 5 Years Service.
• Additional Benefits based on location.