Customer Success and Accounts Coordinator

Customer Success and Accounts Coordinator
Fulltime / Permanent

Location: Etobicoke - HYBRID (3 days in office and 2 days from home)
Hours: Monday to Friday: 9am – 5pm (1 hour lunch)
Salary: Up to $55,000

Client
Our client is a creative B2B technology agency that focuses on designing exceptional user experiences, while providing personalized services for employee and sales incentive programs. Their mission is to provide exceptional results to their clients through unique management tools.

PERKS:

1. Comprehensive medical and dental benefits after 3 months (100% paid by employer).
2. Low call volume
3. Free parking.
4. 3 weeks of vacation to start!
5. Our client celebrates diversity and is committed to creating an inclusive environment for all employees.

Job Description
This role is pivotal in ensuring excellent customer service, supporting the accounting department and our overall customer success initiatives.

• Strong communication and interpersonal skills
• French – is a strong asset
• Minimum of 2 years of experience in B2B customer support (service environment)
• Strong Team Player, with a keen eye for detail.
• Tech-Savvy Quick Learner: You're good with numbers and quickly learn new technologies.
• Empathetic Communicator: You're outgoing, empathetic, and can read the room—or the email.