Customer Service/Technical Support (Automotive) Bilingual: French/English

Job Title:

Customer Service/Technical Support (Automotive) Bilingual: French/English

JOB DESCRIPTION

The Bilingual Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Bilingual Customer Service/Technical Support Representative position at Concentrix is just the right place for you!

As a Bilingual Customer Service/Technical Support Representative, you’ll join a diverse team from 70+ countries where all members contribute and support each other’s success. Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

WHAT YOU WILL DO IN THIS ROLE

As a Bilingual Customer Service/Technical Support Representative, you’ll:

1. Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.)
2. Diagnose problems using systematic listening and probing to determine root cause and provide information, data, and direction through research, manuals, or contacts.
3. Handle contacts from Automotive dealerships across Canada & the US.
4. Track information and update cases.
5. Perform follow-ups on existing cases and close cases as required.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Customer Service/Technical Support Representative role include:

1. Class A Automotive License (310s - Red Seal License)
2. Valid Driver’s License
3. 5 years of automotive experience with repairs/diagnostics
4. Strong aptitude for technical/mechanical repairs
5. Effective diagnostic aptitude, with strong time management skills
6. Strong communication and computer software skills
7. Fluent in English and French

WHAT’S IN IT FOR YOU

We significantly invest in our game-changers to ensure long-term success for both our teams and our customers. In this role, you’ll also be provided with:

1. Great starting wage ($28.63 hourly for English and a premium for French after training) and quarterly bonuses.
2. Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
3. Access to the latest technology, tools, and equipment to support your learning and vehicle repairs.
4. Health and wellness programs with trained partners to help promote a healthy you.
5. Ability to learn from the manufacturer through hands-on and web-based technical training.
6. Group discounts and perks ranging from electronics to travel.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”