Customer Service Team Lead

We are presently looking for a Customer Service Team Lead at our Ottawa branch.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

Reporting to the Branch Operations Manager, the Customer Service Team Lead will support Customer Service Representatives and lead by example towards the achievement of their goals through coaching, training and effective goal setting. The Customer Service Team Lead is accountable for all transactions assigned to the front office personnel, ensuring our customers are serviced in a professional and ethical manner and serves as a brand ambassador to all customers. You will work with a great team to deliver the following:

• Oversee and provide guidance to the customer service team to ensure prompt and accurate processing of transactions
• Build team commitment to high standards of service to exceed customer expectations
• Prepare invoices and process in accordance with standard procedures
• Ensure adherence by all team members to corporate policies and procedures
• Address customer concerns in a professional manner, and with a positive resolution
• Conduct training sessions for Customer Service personnel on service activities and established procedures
• Participate in management of customer service personnel, including recruitment, selection, performance evaluations and training
• Supervise “day to day” functions related to the operations of the order desk
• Verify pricing and product availability
• Other duties as required.

Is this job for you?

Here is what’s important to have to apply:

• 2-5 years of experience in a similar role including in-person customer service, training and applicable supervisory experience
• Team player with excellent customer service skills
• Attention to detail and strong data entry skills
• Very good computer skills and experience with MS Office, data entry and databases
• Well-organized with strong leadership skills
• Excellent verbal and written communication.

A little more about us

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud that Saint-Gobain North America was recognized by Top Employers Institute as one of the best workplaces in North America & Canada.

Kaycan has an exciting career opportunity for a Customer Service Team Lead based in Ottawa to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

To make sure nothing is forgotten

We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.

In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events, and company-wide activities, we also provide the following benefits that contribute to our Total Rewards Package:

• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
• Competitive Pension, and Employee Stock Purchase Program (PEG).
• Allowances for prescription safety glasses and safety shoes
• In-house safety training
• Opportunity for growth
• And more!

Legal Statement

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).