Customer Service Supervisor

WHO WE ARE:

310-DUMP is a rapidly expanding, fast-paced Waste & Recycling Company established in 1995. We provide services to residential, commercial, and industrial customers, headquartered in Edmonton, Alberta, with facilities in Edmonton and Calgary.

“310-DUMP – one Company with Equal and Infinite Possibilities for everyone.”

For many years, we have been a workplace focused on building friendships and treating each other like family. Our management team is dedicated to coaching and fostering healthy partnerships.

We are looking to expand our dynamic team:

We value:

1. Open and honest communication
2. Personal commitment towards success
3. Team-spirited participation

Are you a talented, motivated individual who thrives in an environment powered by entrepreneurial spirit? Do you enjoy interacting with clients and problem-solving? If you answered YES, you could be a great fit for our team!

310-DUMP is looking for a strong and experienced Customer Service Supervisor (Edmonton) to lead our customer service team. The ideal candidate will have a proven track record in customer service management and a passion for delivering outstanding customer experiences.

We offer:

1. Full-time, permanent positions in a healthy work/life balance environment.
2. Competitive wages. We want to ensure you are well compensated for your exceptional customer service skills.
3. Great benefit package: Bonus pay, Dental care, Vision care, Extended health care, Life insurance, and more.

Key responsibilities for this Role:

1. Supervise and support a team of customer service representatives to ensure high-quality customer interactions.
2. Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
3. Analyze customer service metrics and prepare reports for management to identify trends and areas for improvement.
4. Develop and implement customer service policies, procedures, and best practices.
5. Monitor and evaluate team performance, providing regular feedback and coaching.
6. Manage scheduling and staffing to ensure adequate coverage during peak times.
7. Conduct regular training sessions to keep the team updated on product knowledge and customer service techniques.
8. Collaborate with other departments to ensure seamless customer service and support.
9. Foster a positive and motivating work environment, promoting teamwork and professional growth.

The ideal candidate will have:

1. Education: Bachelor’s degree in Business Administration, Management, or related field preferred.
2. Experience: Minimum of 3-5 years of experience in a customer service role, with at least 2 years in a supervisory or managerial position.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal skills.
5. Ability to handle challenging customer interactions with professionalism and empathy.
6. Proficiency in customer service software and tools.
7. Strong problem-solving and decision-making abilities.
8. Ability to work in a fast-paced and dynamic environment.

If this is your industry and we sound like the team you’d like to be a part of, please submit your resume and a cover letter.

* We would like to thank everyone for their application. Final candidates will be required to undergo a Security Clearance Check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic.

Job Types: Full-time, Permanent

Expected hours: No less than 35 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Edmonton, AB T5S 2C6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a Class 5 License and your own transportation?

Experience:

• Customer service: 3 years (required)

Work Location: In person