Customer Service & Stock Control Manager

Customer Service & Stock Control Manager

This is NewCold
NewCold is a service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies by offering advanced logistic services worldwide. We use the latest technology that empowers our people to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next-generation logistic solutions.

NewCold is one of the fastest-growing companies in cold chain logistics. We are expanding our teams to support this growth.

Job Summary:
The Customer Service & Stock Control Manager is responsible for overseeing the planning, stock control, and scheduling teams. This role encompasses managing all activities related to scheduling, receiving, inventory control, and dispatching products to meet customer requirements while ensuring service standards are upheld. The Manager will cultivate a professional work culture that emphasizes health and safety, fostering a positive environment for team members.

Key Responsibilities:
This role includes managing all activities associated with scheduling, stock control, and planning. This position is a key contact for our customers and manages the department employees in the performance of their job duties. You will oversee the process from scheduling to the final close of the trip, which includes all activities associated with scheduling, receiving, inventory control, and dispatching product in line with the customer's requirements, while ensuring standards of service levels are met. You will oversee training new employees and tracking their performance. This individual will consistently contribute to NewCold’s key performance areas, customer satisfaction, and productivity while maintaining a positive work environment.

Supervisory Responsibilities:
Train, coach, mentor, and develop direct reports in all areas of performance including metrics and behaviors.
Conduct annual performance reviews.
Communicate policy, SOP, & DWI updates through team meetings and one-on-one sessions.
Document coaching and development sessions.
Work with site manager to allocate resources to meet volume and performance standards including targeted metrics.
Inspire, support, and initiate cross-functional activities.
Perform other related duties as assigned.

Duties/Responsibilities:
Respond to customer inquiries, resolve problems, and provide a positive customer experience.
Ensure inbound and outbound orders are received and dispatched in a timely manner in line with customer and company targets and KPIs of service and quality.
Utilize WMS and other operational software and systems to ensure a smooth and accurate workflow.
Manage quality, quantity, and scheduling issues on behalf of the customer. These issues may relate to service, inventory, and/or appointments.
Control and coordinate all activities related to the receiving and dispatching of goods, ensuring alignment with customer requirements and service standards.
Oversee the day-to-day entire process from scheduling to trip closure, ensuring efficient operations.
Identify opportunities for process enhancements and implement solutions to improve efficiency and customer satisfaction.
Maintain accurate records of inventory levels and order status, providing regular updates to management.
Communicate updates on policies, standard operating procedures (SOPs), and best practices through team meetings and one-on-one sessions.
Collaborate with cross-functional teams to address any supply chain or customer service issues.
Team management including interviewing, hiring, training, coaching, mentoring, and disciplinary if warranted.

Required Skills/Abilities:
Excellent verbal and written communication skills.
Strong interpersonal skills, including the ability to de-escalate stressful situations.
Exceptional organizational skills and attention to detail.
Strong analytical and problem-solving capabilities.
Proven supervisory and leadership abilities.
Ability to prioritize tasks and delegate effectively.
Capacity to thrive in a fast-paced, high-pressure environment.
Proficiency in Microsoft Office Suite and related software.

Education and Experience:
Associate’s degree in an appropriate field of study.
At least three years related experience required.
Prior leadership experience required.

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift a minimum of 30lbs.
Must be able to work in a freezer environment as needed.

Safety Requirements:
This position is considered a safety-sensitive position.

Are you up for the job?
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English. Suitable candidates will be invited for a first interview with the hiring manager. A second interview will follow with a wider group of NewCold team members.

Why would you want to work for NewCold?
With the prospect of many new construction projects all over the world in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistic services. We have the ambition and the potential to rapidly become the market leader in the field of modern and automated cold storage with additional supply chain services such as transport and distribution.

Can we welcome you on board as our new Customer Service & Stock Control Manager and help continue our successful growth?