Customer Service Specialist

Company Description

*Base salary $60,000-$70,000 depending on experience!*

Schedule :

• Monday to Friday 8am - 5pm

Pave your career at Techo-Bloc: We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

Career Growth and Recognition: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Financial Stability: We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.

Collaborative Company Culture: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits:

• Group insurance & RRSP with employer contribution
• 24/7 telemedicine & Employee Assistance Program (EAP)
• In-house leadership development and coaching
• Training & Development Programs
• Flexible work arrangements
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed

Job Description:

We're looking for a dynamic, results-oriented new member who will strive to meet our customers' needs and make each and every one of them feel valued. You will manage our customers' order requests from our distribution centers, alongside a team of dedicated and professional bilingual specialists.

Here's an overview of your daily tasks:

• Analyze customer orders and accounts to propose the optimal solution to save time and money;
• Process customer orders received by phone, e-mail, fax and online orders, for the Canadian and US markets;
• Manage inventory transactions and logistics requests using various systems and software tools;
• Respond to inquiries from our customers and sales team on product availability and recommend alternatives and solutions based on their needs;
• Follow up with our customers on outstanding orders that have not been collected;
• Work with the sales and marketing team to coordinate product delivery dates to our customers.

A day in the life:

As a Customer Service Specialist, your day begins by making yourself available for incoming calls. Typically, telephone calls from our dealer network account for up to 20% of a typical working day. The remaining requests are tickets submitted by e-mail to our team for processing on a first-come, first-served basis. The further into your day you get, the more you collaborate with your internal partners: Transport, Distribution, Production and Sales (to name but a few). This helps to increase your knowledge of our internal processes, our products and ultimately to prepare you for future professional growth within the company. Quiet moments during the day are used to have a coffee, but above all to use our knowledge of ERP and the Microsoft suite to improve our internal and external processes!

Qualifications:

• Strong customer service skills with a passion for service and making every customer contact one's own;
• Excellent problem-solving skills, positive attitude and attention to detail;
• Excellent bilingualism (French and English), both spoken and written (English is required to service our customers in the U.S.);
• Ability to multi-task, coordinate, prioritize and follow through within deadlines;
• Proficiency in Microsoft Office Excel and Word;
• Self-motivation, initiative and ability to learn quickly;
• Knowledge of systems and software for inventory transactions and logistics (e.g. Microsoft Dynamics AX), an asset.

We thank all applicants for their interest; however, only those whose applications are considered will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.