Customer Service Sales Representative (Remote)

Customer Service Sales Representative | Teleperformance | Canada

Overview:

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With nearly 500,000 employees, we are developing an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We are present in 100 countries and provide services in 300 languages and dialects. Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment. We encourage and trust your decision-making skills. If you have skills to prove, we have all ladders for you to grow. We believe in results and that all ideas matter. Everyone is included, and everyone wins. We work hard and party even harder. It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, teach, and grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer, and we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Visit our careers page to see more career opportunities and learn about us!

Qualifications:

1. Sales experience in a high volume contact centre environment.
2. Computer literate with an ability to type 30 words per minute.
3. Multi-tasker in a fast-paced, high-energy and dynamic environment.
4. Excellent negotiator, listener, and a quick learner with great objection handling skills.
5. Excellent English language skills.
6. Excellent verbal and written communication skills.
7. Availability between the hours of Monday to Saturday 9am-10pm.
8. High School Diploma or GED.
9. Must be 18 years of age or more and legally eligible to work in Canada full-time.

Responsibilities:

1. Work collaboratively as a team with a goal to achieve a high quality standard.
2. Work in highly consultative phone calls (both inbound and outbound).
3. Ability to connect with customers through conversations and provide financial solutions.
4. Build trusting relationships with customers understanding their needs.
5. Proactively offer appropriate solutions that create high customer satisfaction.
6. Exercise patience and empathy that resolve customer concerns.
7. Identify and maximize opportunities to cross-sell and up-sell to existing customers.
8. Adhere to our client’s policies, procedures, and industry compliances.

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