Customer Service/Sales Representative Onsite (Banking Client)

Customer Service/Sales Representative Onsite (Banking Client) page is loaded

Customer Service/Sales Representative Onsite (Banking Client)

Apply locations TPCA Toronto time type Full time posted on Posted 2 Days Ago job requisition id REQ-2025-00211

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

About the job

We are looking for great people to join our team as Customer Service/Sales Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

• Work in a state of the art office that is centrally located with close/easy transit access. Our office is located at 75 Eglinton Ave E, M4P 3A4, Toronto, Ontario.

• Restaurants/Shopping/Amenities within walking distance to the office

• Fully Paid Training

• Pay rate $17.25 /hr + $2/hr french bilingual premium

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Responsibilities

• Work collaboratively as a team with a goal to achieve a high quality standard.

• Work in a high call-volume contact centre answering an average of 100 calls or more.

• Ability to connect with customers through conversations and provide financial solutions.

• Build trusting relationships with customers understanding their needs.

• Proactively offer appropriate solutions that create high customer satisfaction.

• Exercise patience and empathy that resolve customer concerns.

• Identify and maximize opportunities to cross-sell and up-sell to existing customers.

• Adhere to our client’s policies, procedures and industry compliances.

Qualifications

• High School diploma or GED.

• Minimum 2 years of Customer service/sales/telesales experience.

• Fluent English required. Fluency in French required if Bilingual in both languages.

• Satisfactory background check.

• Basic Microsoft Windows skills.

• Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.

• Strong work ethic with proven dependability.

• Ability to quickly learn new applications and processes.

• Strong verbal and written communication skills.

• Professional and courteous telephone manner.

• Excellent verbal skills; basic writing skills.

• Able to handle routine and repetitive tasks at varying pace.

• Flexibility to work additional hours as needed.

• Maintain acceptable attendance.

• Available to work full time in Toronto onsite location at 75 Eglinton Ave E, Toronto, ON M4P 3A4.

• Be at a commutable distance from our office and available to work in Monday to Saturday, 9:00 am to 11 pm EST window.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation:

If you have questions, or need an accommodation for any disability during this application please call 877 877 3944 or contact us here.

Get In Touch

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Why work here?

We are looking for fearless people. People who believe that if you are not doing your best, it’s not worth it. People who believe in a new way of listening, understanding, and interacting - people who believe in people.So, if you are ready for a challenge, we’re ready for you.