Customer Service Representative (Temporary)

Join the City of Medicine Hat as a Customer Service Representative

Temporary (up to 12 months), Full time, On Site

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? As a Customer Service Representative, you will be the first point of contact for residents and businesses, providing support for utility, tax, and general accounts receivable. This role involves processing customer transactions, maintaining accurate records, and assisting with inquiries. If you're detail-oriented and enjoy helping others, we encourage you to apply!

Your key responsibilities

• Deliver exemplary customer service by responding to inquiries and providing accurate information on utility, tax, and general accounts receivable.
• Process customer sign-ons, sign-offs, address changes, billing adjustments, and payment arrangements.
• Receive and process customer payments, balance daily transactions, and prepare bank deposits.
• Sell city services, including bus passes, parking permits, pet licenses, and gift cards.
• Manage taxation-related duties, including loading land title files, processing school declarations, and issuing tax certificates.
• Support utility billing operations by maintaining landlord data, processing ownership changes, and handling utility reconnections.
• Collaborate with internal departments to ensure timely and accurate responses to customer requests.
• Maintain accurate records, including filing, processing daily mail, and managing customer databases.
• Assist Collection Officers and Cashiers as needed and perform other related duties as assigned.

What you bring

• Exceptional interpersonal skills with a commitment to providing excellent customer service.
• A professional, positive, and proactive attitude when handling customer inquiries and challenges.
• Strong knowledge of municipal regulations related to taxation, utilities, and accounts receivable.
• Proficiency in Microsoft Office and the ability to adapt to new software and billing systems.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Strong organizational and multitasking abilities, with attention to detail in a fast-paced environment.
• Problem-solving skills and the ability to exercise independent judgment to resolve customer concerns.
• A collaborative mindset with the ability to work effectively within a team and across departments.

Qualifications

• Successful completion of a one (1) year certificate program in Office Technology from a recognized post-secondary institution.
• Minimum of three (3) years of experience providing customer service in sensitive situations, including one (1) year in a computerized billing/accounting environment.
• Ability to accurately type a minimum of 8,000 numeric keystrokes per hour.
• Completion of customer service training is an asset.
• An equivalent combination of training and experience may be considered.