Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
3. Work remotely from the comfort of your home
4. Comprehensive benefits including medical, dental, and vision insurance, paid time off, and a retirement savings plan
5. Paid training and lucrative employee referral bonuses
6. Supportive and inclusive work environment with a focus on employee well-being

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain a broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Eagerness to learn new technologies
3. Experience in a fast-paced multitasking environment