Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service Outsourcing

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and lucrative employee referral bonuses
3. Comprehensive benefits package including medical, dental, vision insurance, and a retirement savings plan
4. Opportunities for career advancement, with 80% of managers promoted from within
5. Supportive and inclusive work culture that values diversity and personal development
6. Flexible remote work environment with ongoing support and resources for success

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and services, including smartphones, tablets, and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Experience in a fast-paced service environment