Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Paid training and performance-based incentives
3. Opportunities for lucrative employee referral bonuses
4. Comprehensive benefits package including medical, dental, and vision insurance, and a registered retirement savings plan
5. Real potential for career advancement, with 80% of managers promoted from within
6. Supportive and inclusive work environment with a focus on diversity and community engagement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
5. Offer additional products and/or services to customers

What is Required (Qualifications):

1. An associate degree, bachelor's degree, or tech certification
2. Fluency in both French and English, with the ability to read, write, and speak in both languages
3. At least 1 year of customer service experience
4. A high school diploma or GED
5. A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and knowledge of PCs
3. Eagerness to learn new technologies