Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service Solutions

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Opportunity for career advancement, with 80% of managers promoted from within
3. Work remotely from the comfort of your home
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Paid training and lucrative employee referral bonuses
6. Engaging company culture with celebrations and events that promote diversity and inclusion

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. Must speak both French and English fluently
2. Minimum of 1 year of customer service experience
3. High school diploma or GED required
4. Ability to work in a quiet, distraction-free environment
5. Strong computer navigation skills and knowledge of PCs

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Eagerness to learn new technologies and adapt to fast-paced environments
3. Previous experience in a remote work setting