Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and lucrative employee referral bonus opportunities
3. Comprehensive benefits package including medical, dental, vision insurance, and a registered retirement savings plan
4. Opportunities for career advancement with 80% of managers promoted from within
5. Supportive and inclusive work culture with celebrations for various events
6. Flexibility to work from home in a distraction-free environment

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain a broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

1. Fluency in both French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Experience in a remote work environment
3. Eagerness to learn new technologies and adapt quickly

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.