Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Support

Why consider this job opportunity:

1. Salary up to $25 per hour, with performance-based incentives
2. Opportunity for career advancement, with about 80% of managers promoted from within
3. Work remotely from the comfort of your home
4. Paid training and lucrative employee referral bonuses
5. Comprehensive benefits including medical, dental, vision, and retirement savings plan
6. Supportive and inclusive company culture with a focus on personal and professional growth

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and services, such as smartphones and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Must be fluent in both French and English
2. At least 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free environment at home
5. Strong computer navigation skills and knowledge

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Eagerness to learn new technologies
3. Experience in a fast-paced multi-tasking environment
4. Ownership of a desktop or laptop for PC and internet testing

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.