Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Paid training and performance-based incentives
3. Opportunities for career advancement and personal development
4. Flexible remote work arrangement
5. Comprehensive benefits package including medical, dental, and vision insurance
6. Supportive and inclusive company culture that celebrates diversity and employee achievements

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. An associate degree, bachelor's degree, or tech certification
2. Fluency in both French and English, with the ability to read, write, and speak in both languages
3. Minimum of 1 year of customer service experience
4. A high school diploma or GED
5. A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and PC knowledge
3. Eagerness to learn new technologies
4. Ability to multitask in a fast-paced environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.