Customer Service Representative - Part-Time

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

We’re looking for a Part-time Customer Service Representative. The work location for this position is Regina, SK, and is considered a fully on-site role.

Responsibilities

1. Process Bidder Payments
2. Contact successful bidders to advise payments, appointment booking, and pickup process.
3. Track interactions relating to customer requests and proactively report areas of customer concerns.
4. Ensure confidentiality while dealing with bidders and consignors.
5. Provide customers with information about upcoming auctions and auxiliary services.
6. Ensure that superior customer service is delivered at all times to all customers.
7. Provide additional administrative support as needed.

Qualifications

1. Previous in-person customer service work experience.
2. Experience using computers, and the ability to learn new technology/software.
3. Excellent keyboarding skills.
4. A commitment to providing fantastic customer service.
5. Able to work well with others and maintain a positive attitude in high-pressure situations.
6. A friendly, outgoing, patient personality.
7. You thrive working as part of a team, pitching in wherever you’re needed most.
8. You don't mind working hard, and you like to have fun.