Customer Service Representative – German/English – Work from Home

Job Description - Customer Service Representative – German-English – Work from Home (042WL)

As a Bilingual Customer Service Representative – German-English working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.

What You’ll be Doing

Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions? Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.

You’ll report to your team leader. Speaking English is required so that we can communicate with each other wherever we are.

During a Typical Day, You’ll

1. Answer incoming communications from customers
2. Conduct research to provide answers for customers to resolve their issues
3. Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring to the Role

1. 6 months or more of customer service experience
2. Bilingual in German and English
3. High school diploma or equivalent
4. Recognize, apply and explain your product or service knowledge
5. Must already reside in Canada and within approved provinces

What You Can Expect

1. All positions are permanently remote and full-time
2. Supportive of your career and professional development
3. An inclusive culture and community minded organization where giving back is encouraged
4. A global team of curious lifelong learners guided by our company values
5. Ask us about our paid time off (PTO) and wellness and healthcare benefits
6. A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.