Customer Service Representative (French/English)

Our Kitchener, Ontario, Canada office is searching for a bi-lingual (French/English) Customer Service Representative that will strive to provide an optimal customer service experience for our customers. As a Customer Service Representative for Mouser, you will correspond with customers via telephone, email, and chat, accurately process various types of customer requests and inquiries regarding Mouser services, and generate new and repeat business through customer service initiative and offering associated products and promotional items. Our service initiatives include following up with customers to ensure ongoing satisfaction, promoting and maintaining high standards of quality and service excellence, monitoring delivery and quality to meet customer requirements. This position requires self-motivation, effective time-management and organizational skills, the ability to meet productivity and quality standards and:

Minimum Requirements:

1. Professional verbal and written communication in English and French (minimum), including in a telephone environment. Additional languages may be required.
2. Fluent reading and writing in English and French.
3. Ability to type data for long periods of time.
4. Proficient typing and math skills.
5. PC experience in a Microsoft Windows environment, proficient with the internet, Microsoft Word, Excel, Outlook, and other software.
6. Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
7. Able and willing to use our telephone headsets.
8. Neat and legible handwriting.

Apply now to learn more about this opportunity!

Working in the Mouser Customer Service Department gives you the chance to be at the very front end of the world’s most technologically advanced companies, getting the components they need to bring their designs to life!

Thanks for your interest in an exciting career at Mouser Electronics, part of the Berkshire Hathaway family of companies. Founded in 1964, we are a Top 10 Global Distributor of semiconductors and electronic components. Join our growing global team of 4,000+ employees and be part of the success story! Our full-time jobs come with competitive salaries and comprehensive benefits.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About the company

Mouser Electronics is committed to providing the newest semiconductors and electronic components, as well as award-winning customer service and support.