Customer Service Representative – CSR

North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound. With a fleet of 1600 power units and 4300 trailers, as well as a vast network of over 10,000 logistics partners, North America offers customized transportation services tailored to each customer’s unique needs. Our commitment to service, safety, innovation, and sustainability has earned us recognition as the best fleet to drive for in 2023 and the best-managed company for 11 consecutive years.

Job Type

• Permanent, Full-time
• Monday- Friday

Location

• Global

Job Summary

As a Customer Service Representative for Global, you will play a crucial role in ensuring exceptional service delivery to our clients. You will be responsible for handling inbound calls from customers, addressing their inquiries, and providing assistance. Fluency in both English and French is required for effective communication with our diverse clientele.

Key Responsibilities

• Respond to customer inquiries regarding pick-ups, deliveries, PODs, and general shipments
• Proactively communicate potential service delays to customers and all stakeholders
• Work with brokers and logistics companies to fill capacity when necessary
• Prepare and regularly update customer-specific reports via email or websites
• Collaborate with team managers and planners to provide a high level of satisfaction for customers while pursuing efficiencies
• Inform customers of other services provided and upsell when appropriate
• Anticipate customer needs and facilitate resolution to issues

Required Skills

• Excellent communication and interpersonal skills
• Ability to work in a team environment as well as independently
• Extremely detail-oriented, highly organized, and able to handle multiple tasks
• Knowledge of the transportation business is an asset