Customer Service Representative (CSR)

IFS Financial Services Inc. is one of the leading premium financing companies in Canada. Delivering exceptional growth, IFS offers some of the most flexible financing arrangements and repayment plans available in the industry today. IFS's value proposition is its exceptional service model that provides quick turnaround on financing quotes, personalized and successful management of payments on behalf of its broker customers as well as accessible and knowledgeable support. Our success is the result of the quality of our employees who are committed to stellar customer service and team orientation. IFS would like to invite qualified, enthusiastic and committed individuals to apply for the following career opportunity:

Customer Service Representative (CSR)

Reporting to the Customer Service Manager, the CSR is responsible for the input of alpha-numeric information into the IFS system, processing contracts in a timely and efficient manner. This position will assist in the execution of superior front-line service transactions to current and prospective clients.

Attributes:

As the successful candidate, you have a proven ability to ensure an outstanding quality of service experience for all current and prospective customers. You are efficient, focused and have the ability to support the achievement of IFS's business objectives, including growing and sustaining our business through exceptional customer service. You thrive in a front-line delivery role, with a strong aptitude for processing information and ensuring its accuracy.

Education / Experience:

1. Undergraduate degree or diploma in Business Administration with relevant experience in the Insurance or finance sector; or equivalent combination of education and experience.
2. Proven typing skills with a focus on accuracy and attention to detail.
3. Excellent capabilities in customer service and transaction execution.
4. Strong multi-tasking skills, with the ability to adapt to changing requirements or new information.
5. Superior interpersonal skills.

Employment Equity, Diversity & Inclusion at IFS:

IFS strives to achieve a workplace where opportunities are based on skills and abilities and recognizes the value that diversity brings. We encourage applications from all qualified candidates, including those who identify as racially visible, indigenous, women in underrepresented roles, persons with disabilities and members of the 2SLGBTQI+ community. IFS supports candidates and employees with access and accommodation needs. If you are selected for an interview and require a specific accommodation, please let us know and we would be happy to assist.

This is a full-time, in-office position offering competitive benefits and compensation commensurate with experience and qualifications.

Closing date for this opportunity is February 14, 2025.

Method of Applying:

Please apply by submitting a resume to careers@cua.com as well as providing your salary expectations. While we appreciate all submissions, only those considered for an interview will be contacted. Thank you for your interest in joining the IFS Team!