Customer Service Representative (Clerk 3) (Seasonal, Designated)

Customer Service Representative (Clerk 3) (Seasonal, Designated)

Competition # : 45261

Department: Service Nova Scotia

Location: SYDNEY

Type of Employment: Seasonal

Union Status: NSGEU - NSPG

Closing Date: 12-Mar-25 (Applications are accepted until 11:59 PM Atlantic Time)

Designation Status

This opportunity is designated to applicants that identify as an Indigenous Person, and/or an African/Black Nova Scotian and/or other Racialized Persons.

About Our Opportunity

Do you enjoy working in an in-person front-line environment and helping clients? Are you looking for an exciting and rewarding career with lots of potential? Then we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia.

The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program and Business and Citizen Services Programs (such as Residential Tenancy and the Registry of Joint Stocks). The Access Nova Scotia environment is very fast-paced with lots of variety each day. Access Nova Scotia has a client-centric culture, and we pride ourselves on providing a very rewarding, supportive, and dynamic work environment.

Primary Accountabilities

• Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
• Ensure Access Nova Scotia meets clients' needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
• Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licences, renew licence plates, complete knowledge tests, marriage licenses and more.
• Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
• Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
• Maintain the security and control of public funds and inventory.

Qualifications and Experience

Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement).

You will also possess the following skills and attributes:

• Excellent attention to detail
• Flexible team-player
• Self-motivated with a positive attitude
• Efficient and accurate
• Ability to manage challenging client conversations
• Strong organizational and time management skills
• Excellent judgment and problem-solving skills
• Strong data entry and computer skills

Equivalency

An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:

• A completed 2-year post-secondary diploma along with 2 years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Working Conditions

• Travel may be required for training and work purposes. Travel expenses will be reimbursed by the employer.
• May be required to work overtime on occasion.

Additional Information

This competition is being leveraged to fill a designated seasonal vacancy with a projected end date of September 26, 2025. Please refer to the designation status section above for more information regarding the designation status.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
• Countless career paths.

Pay Grade: CL 18

Salary Range: $1,684.00- $1,884.17 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest; however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.