Customer Service Representative 2

Company Ministry of Public and Business Service Delivery and Procurement - Service Ontario Location Geraldton, ON Hours 36.5 hours per week Duration 12 months with possibility of extension Salary $28.81 - $33.40 Per hour Closing Date April 8, 2025 11:59 pm

Apply By:Tuesday, April 8, 2025 11:59 pm EDT

Customer Service Role – Open to all levels of experience!

Ministry of Public and Business Service Delivery and Procurement

Position(s) language: Both English and bilingual

Job term: 1 Permanent, 1 Temporary assignment/contract up to 12 months with possibility of extension

Job code: 95423 – Customer Service Rep 2

$28.81 – $33.40 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Small team, big impact! Put your customer service skills to work in Manitouwadge or Geraldton and be the friendly face people count on with every interaction!

Please note:
• 1 position in Geraldton is temporary for 12 months working 36.25 hours per week
• 1 bilingual (French/English) position in Manitouwadge is permanent working 36.25 hours per week

About the job

You will:
• provide quality front counter customer services by providing timely and accurate information related to government programs, products and services
• process applications and renewals
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and procedures

Mandatory requirement for bilingual position only:

• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Skills:

• Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
• Thinking skills to probe for information, assess situations, and take appropriate actions.
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
• Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
• Team collaboration to work well with colleagues in a team environment.

The OPS offers:
• options for group health, dental, life and disability benefits
• a professional work culture
• a career that can grow across ministries and job functions
• many employee networks offering support for and education about underrepresented groups
• an Employee and Family Assistance Program, which provides confidential counseling services

Don’t meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• 1 English Temporary, duration up to 12 months, 208 Beamish Ave, Geraldton, North Region, Criminal Record Check
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position’s responsibilities.
  If a check is needed and you’ve lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you’ll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• • Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR – 2T) level;
  • Starting salary for the CSR – 2T level: $27.02 per hour.
• N-MG-227839/25(2)

How to apply:

• You must apply online by visiting www.ontario.ca/careers. You must enter the job id number in the Job ID search field to locate the job ad.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French-language proficiency test.