Customer Service Representative (12-month contract)

About The Company

Canadian Fiber Optics (CFOC) and Norther Lights Fiber (NLF) is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary

Canadian Fiber Optics Corp. is looking for a Customer Service Rep who is energetic, outgoing, and a progressive team member who can exceed our customers’ expectations. Ideally, candidates for this position will have experience in sales, customer service, accounting, and telephone support. Strong administration, organizational, planning, project coordination, and time management skills are a must.

What You Will Be Doing

1. Handle inbound customer inquiries via phone, email, and chat promptly and professionally.
2. Listen actively to customer concerns and provide appropriate solutions.
3. Proactively communicate project progress, delays, and changes to our customers to manage expectations effectively.
4. Maintain comprehensive knowledge of our products/services to effectively assist customers.
5. Collaborate with other departments to resolve complete customer issues and improve overall customer satisfaction.
6. Account creation, updates, and processing payments as well as sending out invoices.
7. Keep detailed records of customer interactions and transactions in our system.
8. Serve as a first point of contact for customers seeking technical assistance, supporting with tier 1 technical support.

What We Are Looking For

1. Previous customer service experience preferred, but not required.
2. Knowledge of construction would be considered an asset.
3. Excellent communication skills, both verbal and written.
4. Strong problem-solving abilities and attention to detail.
5. Ability to remain calm and composed in high-pressure situations.
6. Enjoys working in a team-oriented, collaborative environment.
7. A positive attitude and genuine desire to help others.

Schedule

This is a full-time position (40 hours per week) that requires weekend shifts on a rotational basis.