Customer Service Representative

Position Summary

The Customer Service Representative is the primary contact to service all customers nationally in Canada and the U.S. related to the order fulfillment process and administrative support for the sales & broker teams with the goal to provide a positive customer experience. Responsibilities will be in line to achieve the annual corporate objectives.

We will place a high value on individuals who understand the value of: World Class food production principles & practices; team communication and the value of collaboration with the entire operations group.

Key Responsibilities

• Manage customer account by completing the order fulfillment process
• Communicate to customer to solve product, pricing and shipment issues
• Handle customer inquiries in a professional manner
• Oversee stock allocation and communicate to sales / broker regarding the inventory issues.
• Work closely with the internal stakeholders (e.g., Sales, Shipping, Production, and Accounting) to provide positive customer service.

Education And Experience

• Minimum High school graduate or equivalent. College education an asset.
• Minimum 2 years customer service experience in a related fast-paced customer service environment.
• Good verbal and written English language skills. Cantonese & / or Mandarin an asset.
• Detail oriented and ability to work well under pressure and with minimal supervision.
• Computer skills: Proficient in Microsoft Office applications.

WORKING CONDITIONS

• May require additional hours at certain times of the year to achieve corporate objectives.
• Work is performed in an office environment.
• Full-time, permanent position (40 hours / wk) requiring flexible hours as required to achieve business objectives.

WHY WORK WITH US?

• Annual incentive plan
• Growth and advancement opportunities
• Company Events
• Employee Assistance Program
• Life Insurance
• Vision Care / Dental Care / Extended Health Care on completion of Probation
• Great team atmosphere
• Salary: $42,000-$45,000

TO APPLY

Please Email Your Resume / CV

We thank all applicants for applying; however, only those selected for an interview will be contacted.

Job Type: Full-Time