Customer Service Representative

Kaycan has an exciting career opportunity for a Customer Service Champion based in Saskatoon to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role:

• Understand customer needs and advise best solutions for a positive customer experience.
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team.
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts.
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs.
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system.
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping.
• Updating and referencing the company’s CRM system (Oracle).
• Supply and inform clients of pricing, credit terms as well as entering orders in system.
• Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals.
• Other duties as required.

Is this job for you?

Here is what’s important to have to apply:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers.
• Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact.
• 2+ years’ experience in a similar role dealing with customers in-person.
• Exceptional verbal and written communication skills.
• Strong problem identification and resolution skills.
• Excellent organizational skills and attention to detail.
• Enjoys working in a fast-paced customer facing environment.

A little more about us:

We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.

In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events, and companywide activities, we also provide the following benefits that contribute to our Total Rewards Package, we provide unique options to fit your unique lives:

• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
• Competitive Pension, and Employee Stock Purchase Program (PEG).
• Allowances for prescription safety glasses and safety shoes.
• In-house safety training.
• Opportunity for growth.
• And more!

To make sure nothing is forgotten:

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is a leader in sustainable product development and environmental stewardship. We’re proud that Saint-Gobain North America was recognized by Top Employers institute as one of the best workplaces in North America & Canada.

Legal Statement

WHY WORK WITH US?

Kaycan is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Kaycan will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for next steps will be contacted. To stay in touch with Kaycan, follow us on LinkedIn, Facebook and Instagram.