Customer Service Representative

Position Title: Customer Service Representative
Job Type: Part-Time - Flexible Daytime
Department: Occupational Health
Job Location: Saskatoon, Saskatchewan
Reports to: Business Operations Manager
Date Last Updated: March 2025

JOB PURPOSE:

The Client Services Representative, based out of the centralized Call Centre in the Saskatoon Office or as Reception at Saskatoon or Regina clinics, reports to the Office Manager/Supervisor of their respective location. The Client Services Representative is accountable for booking the day-to-day services provided by Medicentres within the offices and across Canada and will provide administrative support across all departments.

PRINCIPAL RESPONSIBILITIES:

1. Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop-off, and various delivery/pick-up tasks as needed.
2. Working as a team, providing ongoing support to others within the department and clinic, including training, teaching, and covering other positions as able.
3. Assisting with projects including document preparation, marketing items, and promotional pieces.
4. Processing medical documents during the e-filing procedure.
5. In-clinic filing for all medical paperwork kept at the Saskatoon office.
6. Answering incoming phone calls for the Call Centre and responding to emails.
7. Booking appointments and completing all accompanying documentation, including processing payment for services rendered.
8. On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements.
9. Greeting and checking in clients for appointments.
10. Ensuring the front area looks presentable at all times while working at the front.

KNOWLEDGE, SKILLS AND EXPERIENCE:

1. Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
2. Professional demeanor both over the phone and in person.
3. Demonstrates attention to accuracy, completeness, and timeliness in tasks, approaching work in a disciplined and orderly fashion.
4. Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
5. Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
6. Ability to work cooperatively within a team and with individuals throughout the business to achieve optimal results.
7. High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.