Customer Service Representative

Duties/Responsibilities

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
• Call center functions to provide quality customer service.
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include data entry, cancellations, credits, invoicing, and/or customer service inquiries.
• Generate sales/buys from online leads.
• Assume other duties as assigned.
• Required to work an assigned Saturday when needed.

Required Skills/Abilities

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.

Education And Experience

• High School graduate or equivalent.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse frequently.