Customer Service Representative

Kaycan has an exciting career opportunity for a Customer Service Representative based in Weston to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one of our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues and offer solutions to help our customers achieve their goals
• Other duties as required.

Is this job for you?

Here is what’s important to have to apply:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
• 2+ years’ experience in a similar role dealing with customers in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Excellent organizational skills and attention to detail
• Enjoys working in a fast-paced customer-facing environment.

A little more about us

Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is a leader in sustainable product development and environmental stewardship. We’re proud that Saint-Gobain North America was recognized by Top Employers Institute as one of the best workplaces in North America & Canada.

To make sure nothing is forgotten

We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.

In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events and company-wide activities, we also provide the following benefits that contribute to our Total Rewards Package, offering unique options to fit your lives! Our Total Rewards Program is customizable to accommodate your needs.

• Excellent healthcare benefits package.
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
• Competitive Pension, and Employee Stock Purchase Program (PEG).
• Allowances for prescription safety glasses and safety shoes.