Customer Service Representative

Summit Search Group has partnered with a proudly Canadian industrial supplier who’ve been operating over 75 years. This organization is innovative, focusing on implementing the latest practices, technologies, and at the core of what they do, their care and commitment to customers is unparalleled.

Our client is currently hiring for a Customer Service Representative, an individual who will be the face of the organization, work with customers to understand their unique challenges and provide solutions as a partner to achieve success and drive operational excellence. The successful candidate will be solution oriented, and a strong relationship builder to ensure clients know they can continue to count on the organization.

Position Summary:

As the primary multi-channel point of contact with customers and vendors, the Customer Service Representative is responsible for identifying and fulfilling customer needs while delivering upon commitments accurately and efficiently. Providing relationship management support to customers, the CSR drives profitability by creating value-added, positive customer experiences.

Responsibilities:

• Act as first point of contact for customers via phone, email or in-person (sales counter).
• Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
• Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
• Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.
• Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
• Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
• Provide after-hours on-call customer support, when required/assigned.
• Provide shipping and receiving, in-person counter sales, and other branch-specific support (as required).
• Actively engage in continuous learning and development, including expanding personal knowledge of products & processes.

Desired Qualifications & Skills:

• 1+ year customer service experience with post secondary education
• Evidence-based decision-making and effective problem-solving skills
• Clear and effective verbal and written communication with active listening skills
• Ability to establish and cultivate strong relationships
• Analytical and mathematical skills
• Resourceful, with drive to learn
• Ability to manage competing priorities

What’s in it for you?

• RRSP matching
• Ability to work autonomously

Remuneration:

Our client offers salary commensurate upon experience, health and dental benefits, RRSP, and the opportunity to join a people-first team who is deeply committed to their values.For a confidential discussion about this opportunity, please reach out to Mariah Beahen at mariah.beahen@summitsearchgroup.com .

Summit Search Group has a strong commitment to Diversity, Equality and Inclusion. We strive for continuous development, modeling, inclusive behaviors and proactively managing bias throughout our process.