Customer Service Representative

Posted Friday, April 11, 2025 at 4:00 AM

Position: Customer Service Representative

Status: Full-time, permanent (1)

Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office.

Do you have a strong background in raw materials distribution and are you committed to customer excellence?

We are currently recruiting for a Customer Service Representative to join our team in Delta, BC! As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer service by effectively communicating with clients, processing and managing orders, and ensuring timely follow-up. You will be responsible for fostering strong relationships with both customers and the sales team to drive seamless service delivery and customer satisfaction.

At Quadra, we put people first so that together, we can reimagine the possibilities.

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation, enthusiasm, and dynamics will be an asset when you join our team as a Customer Service Representative.

What would be your main responsibilities as a Customer Service Representative?

• Accurately processing and managing customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle
• Verifying and validating the details on purchase orders, ensuring compliance with company policies and customer agreements
• Addressing and resolving customer inquiries and requests in a timely manner
• Monitoring and tracking order statuses, ensuring updates are communicated promptly and accurately to customers
• Coordinating with the logistics, operations, and procurement teams to ensure alignment between customer expectations and operations capabilities
• Collaborating with sales teams to address and resolve customer issues, ensuring seamless communication between departments
• Providing product recommendations and insights to customers to enhance their purchasing decisions
• Leveraging Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up-to-date
• Managing account maintenance activities, ensuring records are accurate and aligned with customer needs
• Reviewing and interpreting weekly and monthly reports to identify trends and areas of improvement
• Working in synergy with other departments fostering a collaborative environment to ensure full customer focus

What are the qualifications needed to have success in this position?

• Completed DEC in administration, business or in a related field is a valuable asset
• Comfortable and confident in communicating with customers via phone and email
• Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity, and honesty
• Minimum of 3 years of relevant experience as a Customer Service Representative within distribution, logistics, or manufacturing industries
• Ability to work both independently and collaboratively in a team environment
• Thrives in a fast-paced environment, able to make quick decisions under pressure
• Possesses excellent interpersonal, communication, and analytical skills
• Proven strong organizational and problem-solving abilities
• Must have strong computer skills, including advanced Microsoft Office suite abilities. Knowledge of Salesforce and JD Edwards will be considered a strong asset for this role.

Here’s some of the benefits you will gain:

• Competitive salary and generous performance incentive program
• Employee wellness initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual wellness and mental health program
• Access to virtual care/telemedicine services for you and your family, offering 24/7 physician availability
• Retirement plan with employer matching and several long-term investment programs
• Generous vacation, personal days, and flex days, and additional stat holidays!
• Helping each other and having fun are part of our core values!
• A strong company culture built on collaboration, fun, and mutual support – core values that define our workplace
• A fully digital environment that embraces innovation
• Strong training programs designed to support your integration into this role
• Opportunities for advancement and professional development; a growing company that focuses on its people!
• Participate in various internal and external trainings
• Possibility of joining various company committees
• Social activities organized by the company
• Employee recognition program (years of service, merit awards, etc.)
• A stable, private, family-owned company with a strong infrastructure and foundation
• Employee assistance program (EAP)
• Employee referral program ($)
• And much more

Compensation Information: The annual base pay range for this position is reasonably expected to be $43,600 to $65,400. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.