Customer Service Representative

Customer Service Representative

Customer Service Representative

Apply locations Lachine, Canada time type Full time posted on Posted 3 Days Ago job requisition id req20144

Job Summary:

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.

Job Description:

1. Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
2. Verifies all shipping, billing, pricing, and purchase order information.
3. Enters special instructions related to orders, customer requests/code maintenance, and notes.
4. Updates customer files with quoted pricing, new items, address changes, delivery instructions, etc.
5. Communicates and provides necessary support to sales staff while in the field.
6. Regularly communicates with internal and external customers on various issues.
7. Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
8. Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking others' orders.
9. Documents and resolves customer complaints.
10. Processes customer product returns in a timely manner and in accordance with prescribed and documented procedures.
11. Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Education and Experience:

1. 2+ years of experience in Customer Service or similar discipline.
2. Chemical Distribution or Manufacturing is a plus.
3. Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
4. Excellent interpersonal skills with a passion for collaboration.
5. Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
6. Dedication to teamwork, customer satisfaction, and results.
7. Excellent written/oral communication skills.
8. Willingness to work overtime, have on-call hours, or work after hours.
9. Keeping calm when on customer calls.
10. Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Brenntag TA Team

Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.

Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.

As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.