Customer Service Representative

Customer Service Representative

Functional area: Marketing

Onsite or Remote: Remote

Primary Skills:

Country/Region: CA

Location:

Calgary, AB, CA; Laval, Quebec, CA; H7L 4K5; Mississauga, ON, CA; L5T 1W5; Edmonton, AB, CA; T5S 2L8; Sudbury, ON, CA; Surrey, British Columbia, CA; V4N 1G7

Company name: Epiroc Canada Inc.

Date of posting: Feb 20, 2025

Join Our Team as a Customer Service Representative at Epiroc!

Epiroc’s Attachments Division (ATD) is seeking a motivated and detail-oriented Customer Service Representative to join Epiroc’s Attachments Division (ATD). In this critical role, you will be the primary point of contact for our customers, ensuring their needs are met efficiently and professionally. Focused on fostering strong relationships, enhancing satisfaction, and driving sales of hydraulic attachments and services, you will play a key role in supporting our operations and customer base. Based in Epiroc’s Customer Center in Canada, this position emphasizes proactive customer engagement, seamless order processing, and effective resolution of technical inquiries to drive business growth and revenue generation.

Work Type: This position is remote and open to candidates located within Canada.

Responsibilities:

• Respond to customer inquiries regarding stock availability, pricing, lead times, delivery, and technical product details via phone and email.
• Process orders, quotes, return merchandise authorizations (RMAs), and warranty claims using SAP and CRM systems.
• Support customers with initial technical inquiries, ensuring prompt resolution or escalation to technical experts.
• Maintain accurate documentation for orders, invoices, warranties, and credits.
• Track and communicate updates on shipments, back orders, and product availability.
• Promote Epiroc products and services by keeping customers informed of new offerings, special programs, and promotions.
• Meet or exceed customer satisfaction and sales performance metrics.
• Participate in training programs, seminars, and team meetings to enhance product knowledge and customer engagement skills.

Knowledge/Education:

• High school diploma or equivalent; an associate’s degree is preferred.
• Minimum three years of customer service or sales experience, preferably in the mining or construction industries.

Skills and Abilities:

• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with SAP or similar CRM platforms.
• Strong verbal and written communication skills, with excellent attention to detail and organizational abilities.
• Ability to visualize mechanical and hydraulic equipment scenarios and explain product features and benefits effectively.
• Self-motivated, adaptable, and capable of working independently or as part of a team.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants; however, please keep in mind that only those who qualify for an interview will be contacted.